Responsible Gaming
at tdaje

1. Our Commitment to Safe Play

tdaje believes that gambling should always be a form of entertainment — not a way to generate income, escape problems, or relieve stress. As Bangladesh's premier online betting and casino platform, tdaje takes its duty of care to players seriously. We invest in people, technology, and processes to ensure that every player on our platform can make informed choices about how they engage with our games and sports markets.

Our responsible gaming framework is built around four core principles: prevention (giving you tools before problems arise), detection (monitoring for signs of harmful play patterns), intervention (reaching out when our systems flag concern), and support (connecting affected players with professional help immediately). These principles apply equally to cricket betting, live casino games, slot play, and all other products available on tdaje.

Every member of the tdaje support team serving players in Dhaka, Chittagong, Sylhet, and across Bangladesh is trained in responsible gaming identification and response. If a player contacts us with concerns about their own gambling or a family member's gambling, we treat that conversation with empathy, confidentiality, and urgency.

2. Age Restriction & Verification

tdaje operates a strict 18+ policy. No person under the age of 18 years is permitted to open an account, place a bet, or access any real-money game on the tdaje platform. This is a non-negotiable rule with no exceptions, regardless of parental consent.

2.1 Age Verification Process

All new registrations are subject to age verification as part of our Know Your Customer (KYC) process. Players are required to submit one or more of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (Bangladeshi or foreign)
• Bangladesh driving licence with photograph and date of birth
• Birth certificate (where supported by a secondary photo ID)

Until age verification is complete, deposit and withdrawal functionality may be limited. tdaje reserves the right to suspend any account where the account holder's age cannot be confirmed to our satisfaction. Any funds deposited by a player subsequently found to be under 18 will be returned, minus any winnings generated during the period of underage access.

2.2 Underage Access Prevention

tdaje does not direct any marketing content — including bonus offers, promotional emails, or social media activity — at individuals under the age of 18. Our advertising standards require that all promotional materials prominently display the 18+ age warning. If you believe a minor has accessed the tdaje platform using your account credentials, change your password immediately and notify us at [email protected].

3. Self-Exclusion & Account Closure

Self-exclusion is one of the most powerful tools available to players who feel their gambling is becoming difficult to control. When you self-exclude on tdaje, your account is locked, all active bonuses are forfeited, and all promotional communications from tdaje are immediately stopped for the full duration of your exclusion period.

3.1 How to Self-Exclude

Self-exclusion can be activated through any of the following channels:

3.2 Available Exclusion Periods

• Short-term cool-off: 1 month, 3 months, or 6 months
• Medium-term exclusion: 1 year or 2 years
• Long-term exclusion: 3 years or 5 years
• Permanent exclusion: Indefinite, with no automatic reactivation

Exclusion periods cannot be shortened once activated. A request to reactivate an account before the exclusion period expires will be subject to a mandatory 7-day cooling-off period and a review by our responsible gaming team. Permanent exclusions require a minimum of 6 months before any reactivation request will be considered.

4. Deposit & Spending Limits

Managing your deposits is one of the most effective ways to keep gambling within safe and enjoyable bounds. tdaje provides flexible limit controls that let you decide in advance how much you are comfortable spending over a given period — before emotions or in-the-moment decisions can influence your choices.

4.1 Setting Your Limits

Deposit limits can be configured from your tdaje account dashboard under "Responsible Gaming". The following limit types are available:

• Daily deposit limit: Maximum total deposits accepted in a 24-hour rolling period
• Weekly deposit limit: Maximum total deposits accepted in a 7-day rolling period
• Monthly deposit limit: Maximum total deposits accepted in a calendar month
• Single transaction limit: Maximum amount that can be deposited in a single transaction via bKash, Nagad, Rocket, Upay, or bank transfer
• Net loss limit: Maximum net loss permitted across all products per day, week, or month

4.2 Limit Change Rules

tdaje applies asymmetric rules to limit changes to protect players from impulsive decisions:

• Decreasing a limit: Takes effect immediately with no waiting period.
• Increasing a limit: Subject to a mandatory 24-hour waiting period. The increase will not take effect until the cooling-off period has elapsed, even if you confirm the change.
• Removing a limit entirely: Treated as an increase; subject to the same 24-hour waiting period.

5. Time-Out & Cool-Off Features

A time-out is a short-term account suspension that gives you space to step back from gambling without committing to a full self-exclusion. Time-outs are ideal if you feel you are spending too much time on the platform, have had an unexpected run of losses, or simply want a structured break.

5.1 Available Time-Out Periods

• 24 hours
• 48 hours
• 7 days (1 week)
• 30 days (1 month)

During a time-out, your account is fully suspended — you cannot log in, place bets, deposit, or claim bonuses. Pending withdrawals will continue to be processed normally. Time-out periods cannot be cancelled early once activated.

5.2 Session Time Reminders

For players who prefer not to take a full break, tdaje's session reminder feature displays a notification every 30 or 60 minutes (your choice) that shows your current session length, net profit or loss, and a prompt asking whether you wish to continue. The reminder requires an active confirmation to dismiss, ensuring you engage consciously with the message rather than ignoring it.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that gambling is having a harmful effect on your life or the life of someone close to you. Answering "yes" to three or more of these questions is a strong indicator that professional support would be beneficial.

7. Support Resources & Contacts

tdaje encourages any player who is concerned about their gambling — or a loved one's gambling — to reach out for help without delay. The following resources provide confidential support:

8. Parental Controls & Minor Protection

If you share a device with children or young people, tdaje strongly recommends taking additional steps to prevent underage access to gambling platforms. The following measures are simple to implement and provide meaningful protection:

• Device-level parental controls: Enable parental control software on shared computers, tablets, and smartphones. Tools such as Net Nanny, Qustodio, or built-in OS parental controls can restrict access to gambling websites entirely.
• Browser-level filtering: Most modern browsers support content filtering extensions that can block gambling-category URLs at the browser level, providing an additional layer of protection.
• Secure your tdaje account: Never save your tdaje password in a shared browser profile. Use a strong, unique password and enable two-factor authentication (2FA) so that even if a minor knows your password, they cannot access your account without your mobile device.
• Log out after every session: Always log out of your tdaje account when you finish playing, even on a private device. This prevents accidental or deliberate access by anyone else in your household.
• Protect bKash and Nagad PINs: Do not share your mobile wallet PINs with family members. Unauthorised deposits to gambling platforms via your bKash or Nagad wallet can only be prevented if your wallet credentials remain private.

If you discover that a minor has accessed the tdaje platform using your account, contact [email protected] immediately. We will suspend the account, investigate the access, and advise on next steps including refund of any funds deposited during the period of underage access.